Thank you for choosing Mehta Ayurvedic Medicine. This Refund Policy outlines the terms and conditions related to refunds for products purchased through our website, mobile applications, and other services (collectively referred to as “Services”). By placing an order with us, you agree to comply with and be bound by this Refund Policy. If you have any questions or concerns, please contact us at mehtapansari99@gmail.com.

1. Eligibility for Refund

We understand that situations may arise where you may need to request a refund for a product. Our Refund Policy applies to the following situations:

1.1 Damaged or Defective Products:

  • If you receive a product that is damaged or defective, we will issue a refund or send a replacement product upon verification of the issue. Please contact our customer support at mehtapansari99@gmail.com within 5-7 days of receiving the product and provide detailed information and supporting evidence (such as images) of the damage or defect.

1.2 Incorrect Products Received:

  • If you receive a product different from what you ordered, we will issue a refund or send the correct product upon verification of the error. Please contact our customer support at mehtapansari99@gmail.com within 5-7 days of receiving the incorrect product and provide details and supporting evidence (such as images) of the error.

1.3 Dissatisfaction with Product:

  • If you are dissatisfied with a product for reasons other than damage, defect, or receiving the incorrect product, you may be eligible for a refund. Please contact our customer support at mehtapansari99@gmail.com within 5-7 days of receiving the product to discuss your concerns. Refunds in such cases are subject to our discretion.

2. Exclusions from Refund

The following situations are generally not eligible for a refund:

2.1 Change of Mind:

  • Refunds will not be issued for products that are returned due to a change of mind or dissatisfaction with the product, unless otherwise specified in this Refund Policy.

2.2 Delayed or Lost Shipments:

  • We are not responsible for delayed or lost shipments. If you believe your shipment is delayed or lost, please contact the carrier directly using the provided tracking information.

2.3 Non-Compliance with Instructions:

  • Refunds will not be issued for products that are damaged due to non-compliance with usage instructions or warnings provided by Mehta Ayurvedic Medicine.

3. Refund Process

To initiate a refund, please follow these steps:

3.1 Contact Customer Support:

  • If you believe you are eligible for a refund, contact our customer support at mehtapansari99@gmail.com within the specified timeframe based on the reason for your refund request.

3.2 Provide Information and Evidence:

  • Provide detailed information about the issue and, if applicable, supporting evidence such as images. This will help us verify the eligibility of your refund request.

3.3 Wait for Confirmation:

  • Our customer support team will review your request and notify you of the approval or rejection of your refund. If approved, we will provide instructions on the next steps.

3.4 Return the Product:

  • If required, return the product as instructed by our customer support. You may be responsible for shipping costs associated with returning the product.

3.5 Refund Issuance:

  • Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method.

4. Timeframe for Refund

The timeframe for processing refunds may vary based on the nature of the refund request and the method of payment. In general, refunds will be processed within 5-7 business days of receiving the returned product.

5. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at mehtapansari99@gmail.com.

6. Changes to Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates.

By placing an order with Mehta Ayurvedic Medicine, you acknowledge that you have read, understood, and agreed to our Refund Policy. Thank you for choosing Mehta Ayurvedic Medicine.